 | Pricing information |  |
 | Fees and pricing for use of our network of websites falls under two primary categories. |
|
|
| Refund policy |  |
|
The easiest way to request a refund is to leave negative feedback on the receipt page following any premium purcahse. This will automatically dispatch an email to our billing department for |
|
|
| Why can't I log in? | |
| There could be several things preventing you from logging in, please read: * Account not activated |
|
|
| How do I cancel or deactivate my account? | |
| To cancel or deactivate you can speak to a live represenative who will assist you. To speak to a live customer service represenative please |
|
|
| What are credits? | |
| Credits are just like real US dollars.
Our site operates on credits for new members, and a combination of credits and / or direct credit card billing for fully authenticated members.
If you purchase $20 in credits, you will be able to enjoy $20 wort |
|
|
| I lost my password, what now? | |
| So you've lost your password? No problem, it happens all the time! If you are having issues in order for us to provide you w |
|
|
| What will show up on my billing statement? | |
| Any transactions made will show up on your billing statement discreetly as: Electronic Stream Systems Ltd. +1-800-935-5771 |
|
|
| I have some credits left I'm not going to use, can I get a refund? | |
| Unfortunately we cannot refund credits that have been posted to your account. You must use these credits or forfeit them.
Please see our Terms of Service for more information regarding our refund policy. |
|
|
| How come I can't view the video feeds? | |
| Depending on the type of video you are trying to watch you may need to download or upgrade your software. Live chat: Flash 9+ required. Archived video: Flash 9+ required. VOD Flash 9+ required. R |
|
|
| I found something broken, who do I tell? | |
| If you are having problems with your account or have found something that you feel is not operating correctly, please email |
|
|
| What is credit card authentication? How do I do it? | |
| Credit card authentication proves you are the true holder of the card on file. The process of authentication is very simple. Once you choose to authenticate your card from the Acco |
|
|
