The easiest way to request a refund is to leave negative feedback on the receipt page following any premium purcahse. This will automatically dispatch an email to our billing department for further investigation. You may also send an email to support@csmember.com for review. Depending on the issue you may be refunded partially, in full, or not at all. Abuse (or what we feel is abuse) of our refund policy will result in termination of your account. 

Please read below for our refund policy and to find out if you qualify for a refund:

Electronic Stream Systems Ltd and all of its participating agents, affiliates, websites, white labels and clients, believe in a 100% satisfaction grade by all of our end-users. From time to time, we understand issues happen that are not necessarily your fault, and you may require or request a refund of your purchase. Below you will find our refund policy, and the ways and means of satisfying such a request.

Refund Policy

We will issue, upon request, and with supporting proof and/or evidence, a refund of some or all of a purchase through our billing portal, for the reasons listed below under Acceptable Reasons for a Refund.

To request a refund, you must email support@csmember.com with details of your problem. Refund requests are processed daily in the order they were received and we will provide you with all the necessary details of the information we may need from you through our support system. With your refund request support ticket, please include as much information as possible to expedite your request. This includes, but is not limited to, your full name, billing address, the first and last 4 digits of the credit card you or someone else used to access the website Electronic Stream Systems Ltd processes payments for, and the date of the charges in question.

Acceptable reasons for a refund:

A. Fraud - Someone has used your billing information fraudulently.

B. Theft - Someone has used your billing information without your consent or permission.

C. Other - Any other illegal or non-approved use of your billing information.

Non-Acceptable Reasons for a Refund:

A. Poor stream quality. Due to the nature of the internet we cannot guarantee a perfect connection or crystal clear stream every time you may log on to one of our network of websites, however we do try our best to make sure that the quality of our models streams are as good as possible. We require all websites and models in the network to have at least an ISDN connection or faster, and regularly spot check random accounts to make sure this standard is maintained. If you experience a problem with stream quality, please use the feedback form at the end of each show. To ensure the best stream quailty make sure you have the latest version of Adobe Flash installed on your computer.  To upgrade your Adobe Flash software please CLICK HERE.  Flash is free and very simple to install. 

Possible acceptable reasons for a refund:

A. Unhappy with Model's performance. (Maybe model didn't do everything you asked for?) Some models do not do things other models will do. Outrageous requests or rude demands will not always be honored. The models are people and get offended just like anyone else. We work hard to make sure that our models are delivering what our members expect however we cannot guarantee that a model will honor every type of request.

B. Connection speed or time-out issues If you are experiencing internet connectivity issues and have your show interrupted we cannot be held liable for it if you feel that the interruption was due to an outage on our end please send us a support ticket with the approximate date and time of this outage. If it is proven to be our fault you will be refunded in credits for future use.

C. Any other technical and/or uncontrollable issue resulting in poor or no performance. From time to time you may experience a technical issue unrelated to the operation of our network of sites. For obvious reasons, we cannot be held liable for those conditions or the outcome thereof.

Other information

Once we process your refund you will be notified by an email receipt for the transaction refunded.

A. If the refund was given in credits (standard practice), they will be immediately available in your account for future use.

B. If the refund was made to your credit card, please allow up to 10 business days for the refund to appear on your account balance.

* Please note: Refunds are issued in the form of credits for future use on our network of websites. The only exception to this is in the event of fraud or theft. In cases of fraud or theft, we may request a substantial amount of information from you to verify the accuracy of the refund request. Please have this information ready, and provide an alternate means of contact should e-mail not be the best method of use for you.

** Please note: CHKCARDBSBD ONLINE 888-27159 CYIL will appear on your credit card statement